We ship to most countries and our shipping charges are as follows:
UK First Class: £1
UK Special Delivery Next Day: £6
International Airmail: £2
International Signed For: £10
Unless otherwise specified we will send orders under £100 via UK First Class or International Airmail, and orders more than £100 we will send via Special Delivery.
The deadline for us to guarantee next working day delivery is 2pm although we do ship out parcels up to 4pm.
Parcels are delivered between 9am and 6pm Monday to Friday and require a signature.
All orders ordered after 2pm Friday will be sent the following Monday.
Ist class Royal Mail cannot be tracked with the post office until 3 weeks after posting. If you require your goods by a certain day we recommend using Special Delivery.
Embassy Philatelists reserve the right to amend orders placed with incorrect delivery options without notice.
If you are not completely satisfied with the goods, return within 14 days for a full refund or exchange/credit on goods.
No refund can be given if goods are returned more than 14 days after invoice date. We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights
Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.
1.a When do we collect your personal data?
When you visit any of our websites, and use your account to buy products and services
When you create an account with us.
When you purchase a product or service at a show or by phone but don’t have (or don’t use) an account.
1.b What sort of personal data do we collect?
If you have a web account with us: your name, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, and how and when you contact us.
1.c How and why do we use your personal data?
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you’ve asked us to let you know when an item comes back into stock or items on a ‘wants list’, we can’t do that if you’ve withdrawn your general consent to hear from us.
1.d How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
If you have an account, log in into the ‘My Account’ area and change your preferences.
Write to Embassy Philatelists – Data Team, PO BOX 161, Chichester, West Sussex, PO19 3SU
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
2. Access to Embassystamps.co.uk
We will do our utmost to ensure that availability of the Web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
3. Licence for Web site access
Embassystamps.co.uk grants you a limited licence to access and make personal use of this Web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Embassystamps.co.uk. This licence does not include any resale or commercial use of this Web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This Web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Embassystamps.co.uk and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Embassystamps.co.uk’s names or trademarks without the express written consent of Embassystamps.co.uk. Any unauthorised use terminates the permission or license granted by Embassystamps.co.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Embassystamps.co.uk as long as the link does not portray Embassystamps.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Embassystamps.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
4. Your conduct
You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Embassystamps.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only.
You must not use the Web site for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
to cause annoyance, inconvenience or needless anxiety
5. Copyright and database rights
All content included on the Web site, such as text, graphics, logos, button icons, images, digital downloads, and data compilations, is the property of Embassystamps.co.uk or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Web site is the exclusive property of Embassystamps.co.uk is protected by United Kingdom and international copyright and database right laws. All software used on this Web site is the property of Embassystamps.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the Web site without Embassystamps.co.uk’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Web site, without Embassystamps.co.uk’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this Web site without Embassystamps.co.uk’s express written consent.
Embassystamps.co.uk, and other marks indicated on our Web site are trademarks or registered trademarks of Embassystamps.co.uk.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Embassystamps.co.uk to you.
7. Our contract
When you place an order to purchase a product from Embassystamps.co.uk, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.
Please review our Returns Policy, which applies to products purchased from us.
9. Pricing and availability
Despite our best efforts, a small number of the thousands of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. All prices are stated in £pounds sterling. In the rare case a product is ordered and is found later to be out of stock we will notify you as soon as possible and cancel your order.
When ordering goods from Embassystamps.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Embassystamps.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
11. Electronic communications
When you visit Embassystamps.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Web site, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the Web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
13. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
16. Our details
Embassystamps.co.uk is the trading name for .
PO Box 161