Tyrol Phila

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Information for Online Disputes

Consumers have the opportunity to submit complaints to the EU's online dispute resolution platform (https://ec.europa.eu/consumers/odr). You can also address any complaint to the e-mail address (info@tyrol-phila.at).

 We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Member of ÖBMHV
Member of  APHV


Tyrol Phila Falch KG
Wetterherrenweg 23
6020 Innsbruck

from Austria: 0512-361532
from abroad: 0043-512-361532
Fax: 0512-365630
E-Mail: info@tyrol-phila.at

VAuthorized representative: Markus Falch (General partner)

UID-Nummer: ATU68682400

Company registration number: 415889b
Commercial court: Landesgericht Innsbruck

Tyrol Phila

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside
those individual's trade, business, craft or profession, are entitled to cancel any contract
on the following conditions:

A. Instructions for cancellation
Right to cancel

You have the right to cancel this contract within fourteen days without giving any
The cancellation period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of
the goods.
To exercise the right to cancel, you must inform us (Tyrol Phila Falch KG,
Wetterherrenweg 23, 6020 Innsbruck, Österreich, Tel.: 0512-361532, Fax: 0512-365630,
E-Mail: info@tyrol-phila.at) of your decision to cancel this contract by a clear statement
(e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation
form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if you choose
a type of delivery other than the least expensive type of standard delivery offered by us)
without undue delay and not later than fourteen days after the day on which we are
informed about your decision to cancel this contract. We may make a deduction from
the reimbursement for loss in value of any goods supplied, if the loss is the result of
unnecessary handling by you. We will make the reimbursement using the same means
of payment as you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the reimbursement. We
may withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any
event not later than fourteen days from the day on which you communicate your
cancellation from this contract to us. The deadline is met if you send back the goods
before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning of
the goods

Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply for consumers who, at the time of concluding the
contract, are not nationals of a member state of the European Union and whose exlusive
residence and address of delivery are located outside of the European Union.

General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if
possible, in the original packaging with all accessories and all packaging components. If
necessary, please use protective outer packaging. If you are no longer in possession of
the original packaging, please use suitable packaging providing adequate protection
against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a
precondition for effectively exercising your right to cancel.

B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Tyrol Phila Falch KG
Wetterherrenweg 23
6020 Innsbruck
Fax: 0512-365630
E-Mail: info@tyrol-phila.at
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the
following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate

Copyright © 2019, IT-Recht-Kanzlei · Alter Messeplatz 2 · 80339 München

Tyrol Phila Falch KG
Wetterherrenweg 23
6020 Innsbruck

aus Österreich: 0512-361532
aus dem Ausland: 0043-512-361532
Fax: 0512-365630