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Information for Online Disputes

"Online Dispute Resolution" (ODR platform by EU regulation)

Link to EU online dispute resolution (splatform)

Information according to Paragraph. 14 of EU Regulation no. 524/2013 (ODR Regulation)

Information for online dispute resolution: The European Commission presents an Internet platform for online dispute settlement (so-called "ODR platform") as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online contracts on goods or services used.

The EU Commission OS platform can be accessed at the link:

We can be reached via e-mail address:


Gesetzliche Anbieterkennung:

Matthias Held
Briefmarkendeele bzw. Sammlerdeele
In den Eichen 5
32584 Löhne

Telefon: +49 (0) 5731 84 521
Fax:         +49 (0) 5731 84 4173
USt-IdNr.: DE214673236