Samwells
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Samwells
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General notes on Terms of Business:

RETURNS:  We offer a 14 day 'no quibble' money back guarantee on all Samwells items, providing the item is returned in original condition as sent on our unchanged dealer card. We aim for your complete satisfaction with our items and all Samwells items are in our opinion genuine in all respects

PAYMENTS:  We accept all major Credit & Debit Cards.  We can now also accept PayPal and Bank Transfers (please contact Nikki for details).  Please call Nikki on 01225 462429 between 9am and 2.30pm GMT Monday, Tuesday or Thursday, if you would like her to process a payment over the phone (please note Card Details are not held on file).

SPREAD PAYMENTS:  We can now offer a Spread Payment facility on substantial orders.  A deposit of 1/3rd of the order total will secure an item for two months, during which time the balance is normally paid in two monthly installments.  Items will be sent on receipt of the final payment.  Please ask at the time of order if you would like to take advantage of this option.

POSTAL CHARGES:  ALL orders are normally sent by UK Special Delivery at £7 or Overseas Insured Airmail** at £10 (see note at foot of this page). These services are FREE for all orders over £250 paid by Debit Card.

  • FOR ORDERS UNDER £150 you may wish to request UK 1st Class at £1 or simple Overseas Airmail at £4.  These services will only be used upon your specific request.  A Certificate of Posting is obtained in all cases.
  • FOR SIMPLICITY all our charges above are flat rates, regardless of the number of items ordered.

AVAILABILITY:  All items are offered subject unsold.  Our system is not yet fully automatic and orders require physical checking of the availability of an item.  We will respond to e-mail and telephone enquiries as soon as we are able to confirm availability.  This is only possible during normal working hours.  If you do not hear from us within 24 working hours of your enquiry please leave a telephone message, as e-mails do occasionally go astray.  Please note that if multiple orders are received for a single item ‘Reserve Requests’ will be given priority over general or qualified ‘Enquiries’ made through our system.

TERMINOLOGY: We have extensive experience of retailing postal history items of all types for over 25 years and aim to describe any significant faults in our hand-written notes on our dealer card. Grading of items is stated in the context of that typical of the age and condition of similar items. We use the term 'EL' to describe an Entire Letter with original letter content intact, 'E' to mean Envelope (not 'Entire' which we find to be a confusing term & do not use) & 'Cover' to mean other forms of intact postally carried items other than a 'Wrapper' which is used to describe open ended items. Typical covers of the Victorian period will often be folded outer letter sheets ('OLS') from which content has long since been removed without affecting the completeness of the outer postal cover. We also adopt certain terms from the manuscript market such as 'ALS' meaning Autograph Letter Signed by a named significant writer. We ALWAYS describe when an item has been reduced to a 'Front' (ie an address panel only) not only on our dealer card, but also at the end of our 'blue' computer 'link' description in brackets thus {front only}.

GREY NUMBERS: All Samwells items on our website have individual unique bold grey reference numbers, usually at the top left of our dealer card. This number also appears in rectangular brackets at the end of our computer link descriptions.... eg [A103c], [1840.17], [134g] etc etc. The use of this number greatly enhances our chances of locating and processing your order quickly. If our e-mail enquiry system (below a selected item) is used this number is automatically confirmed to us & you need do no more.

PROVENANCE: Where an item has provenance known to us we will state this in the form 'Ex Lady Mairi Bury', 'Ex Shaida' etc

CERTIFICATION: Where an item is accompanied by an existing Certificate of Authenticity this will be clearly stated in the form of 'RPS Cert', 'BPA Cert' etc etc. Such items will not be sold subject to further authentification by other bodies. Should a Certificate be required by a client on other Samwells items then this should be confirmed with your order and the intended Certifying body notified to us before purchase.

NOTE ON OVERSEAS AIRMAIL** ROYAL MAIL ‘International Signed For’ WILL GENERALLY BE USED FOR OVERSEAS ORDERS.  HOWEVER THIS SERVICE CAN NO LONGER BE USED TO PO BOX ADRESSES. IF ONLY A PO BOX ADDRESS IS PROVIDED THEN ROYAL MAIL ‘Airsure’ WILL BE USED.

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