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Information for Online Disputes

"Online Dispute Resolution" (ODR platform by EU regulation)

Link to EU online dispute resolution (splatform)

Information according to Paragraph. 14 of EU Regulation no. 524/2013 (ODR Regulation)


Information for online dispute resolution: The European Commission presents an Internet platform for online dispute settlement (so-called "ODR platform") as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online contracts on goods or services used.

The EU Commission OS platform can be accessed at the link: https://ec.europa.eu/consumers/odr

We can be reached via e-mail address: franz.fedra@philagenta.com

Philagenta

Right of Revocation of the Philagenta GmbH

 

If Customer is a Consumer he is entitled to the following right of revocation.

Right of Revocation

The Customer has the right to revoke his declaration of contract within two weeks in writing (e.g. letter, fax, email) without having to state any reasons, or if the goods are handed over before the expiry of such period for revocation by returning the goods. The period for revocation starts on receipt of this advisory in written form, but not before the receipt of the goods by the designated recipient, nor before the fulfilment of our information duties under Sec. 312 c (2) BGB in conjunction with Sec. 1 (1) and (4) BGB-Info-Verordnung as well as of our duties under Sec. 312 e (1) sentence 1 BGB in conjunction with Sec. 3 BGB-Info-Verordnung. The timely dispatch of the notice of revocation or of the goods shall be sufficient to comply with the period for revocation. The notice of revocation shall be addressed to

Philagenta.com GmbH, Camerlohrstr. 90, 80689 München,

E-Mail: franz.fedra@philagenta.com,

Telefax: (0049) 89 72630123

 

Consequences of revocation

In the event of an effective revocation all performances received by either party shall be returned, and any benefits derived (e.g. interest) shall be surrendered. If the goods have deteriorated, a compensation for the loss in value may be claimed unless the deterioration of the goods is due solely to their inspection – as it would have been possible for the customer for instance in a store. The Customer will not have to compensate any loss in value resulting from the specified normal use of the goods.

Goods suitable for parcel shipment shall be returned at our risk. The Customer will bear the costs of the return if the goods delivered conform to the goods ordered and if the price of the returned goods does not exceed EUR 40 or if, in the event of a higher price, the customer has not yet paid the consideration or any contractually agreed partial payment at the time of the revocation. In all other cases returns shall be free of charge for the Customer. Goods that are unsuitable for parcel shipment will be collected from the Customer. Obligations to refund any payments must be fulfilled within 30 days. For the Customer, this time limit starts upon dispatch of the notice of revocation or of the goods, and for Philagenta, upon their receipt.


Philagenta GmbH
Cammerloher Strasse 90
80689 München
Germany
Tel.:+49 89 726 30 121
Fax:+49 89 726 30 123

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