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Information for Online Disputes

"Online Dispute Resolution" (ODR platform by EU regulation)

Link to EU online dispute resolution (splatform)

Information according to Paragraph. 14 of EU Regulation no. 524/2013 (ODR Regulation)


Information for online dispute resolution: The European Commission presents an Internet platform for online dispute settlement (so-called "ODR platform") as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online contracts on goods or services used.

The EU Commission OS platform can be accessed at the link: https://ec.europa.eu/consumers/odr

We can be reached via e-mail address: Franz.Fedra@axtner.com

Axtner

 

Right of revocation, consequences of revocation of Axtner internationale Philatelie GmbH
 

If Customer is a Consumer he is entitled to the following rights of revocation.

Revocation advisory

Special regulations for private buyers within the E.U.: You have the right to revoke the contract of purchase without giving reasons either in writing (e.g. letter, fax, e-mail) or by returning the goods within 14 days after recieving them and these instructions. The 14 day period does also not start before we have fulfilled our obligation of information in line with section 246 § 2 in correspondence with § 1section 1 and 2 EGBGB as well as our obilgations in line with § 312e section 1 sentence 1 BGB in correspondence with section 246 § 3 EGBGB. To comply with the cancellation period it is sufficient to send the revokation or to return the goods in time.


Revokation of the contract of purchase has to be sent to:

Axtner internationale Philatelie GmbH, Grunzenlehstraße 15, 80689 München,

E-Mail: franz.fedra@axtner.com,

Telefax: (0049) 89 72630123

 

No right of revocation shall exist for deliveries of goods prepared in accordance with Customer’s instructions, goods which are clearly customized to Customer’s personal requirements or whose quality makes them unsuitable to be returned, deliveries of audio or video recordings or software, provided Customer has opened or damaged (breaking of the seal) the sealed package, or deliveries of newspapers, journals and magazines.
 

Consequences of revokation of the contract of purchase:

In the case of a lawful revokation, all obligations are to be returned and if necessary any profits made (e.g. interest) are to be surrendered. If you can not return the goods partly, completely or only in a deteriorated condition, you are obligated to compensate us accordingly. This does not apply if the deterioration is a result of testing the goods as it would have been possible in a regular store. Furthermore it is possible to avoid the obligation of compensation for deterioration of the goods by proper use, by not treating the product like your property and refrain from doing anything that would deteriorate the goods' value. Goods that can be sent as a package are to be returned at our risk. Shipping fees and costs have to be payed by you, if the delivered goods match the ones ordered and the price of the goods to be returned does not exceed EUR 40,- or if the price is higher, you have not yet fulfilled your obligation of payment fully or in part according to contract at the time of revokation. In any other circumstance we will compensate you for returning the goods. Goods that can not be sent as a package will be picked up at your premises. Obligations of payment must be fulfilled within 30 days. For you the 30 day period starts with sending the revokation or returning the goods, for us it starts with receipt of either.


Axtner internationale Philatelie
Camerloherstr. 90
80689 Munich
Germany

Tel.:089 21 99 95 0
International +49 89 21 99 95 0
Fax:089 21 99 95 40
International +49 89 21 99 95 40

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